Admin Dashboard Usage Policy

This Admin Dashboard Usage Policy ("Policy") governs access to and use of the administrative interface ("Admin Dashboard") made available on the Medli platform operated by Sectirmeld ("Company").

This Policy is supplemental to, and shall be read in conjunction with, the Healthcare Partner Agreement entered into between the Company and the Partner ("Partner Agreement"). In the event of any inconsistency, the Partner Agreement shall prevail.

1. Access and Authorization

Access to the Admin Dashboard is restricted to authorized representatives of the Partner who have been duly approved and registered on the Platform.

The Partner shall:

• Ensure that access credentials are issued only to authorized personnel;
• Be solely responsible for all activities conducted through its Admin Dashboard account(s);
• Immediately notify the Company in case of any unauthorized access or suspected security breach.

The Company reserves the right to suspend or restrict access where misuse or unauthorized activity is suspected.

2. Permitted Use

The Admin Dashboard may be used solely for legitimate operational purposes, including:

• Managing hospital profile and service listings;
• Adding, updating, or managing doctor profiles and schedules;
• Accepting, rejecting, or managing appointment requests;
• Viewing consultation data and operational analytics;
• Managing diagnostic and laboratory service requests.

Use of the Admin Dashboard for any purpose outside the scope of the Platform's intended functionality is strictly prohibited.

3. Data Handling and Confidentiality

The Partner acknowledges that access to the Admin Dashboard may involve access to sensitive personal data, including patient information.

Accordingly, the Partner shall:

• Use such data strictly for the purpose of delivering healthcare services;
• Maintain strict confidentiality of all User data;
• Implement appropriate technical and organizational safeguards to prevent unauthorized access, disclosure, or misuse;
• Comply with applicable data protection laws, including the Digital Personal Data Protection Act, 2023.

The Partner shall not copy, store, transfer, or use User data for any purpose other than as permitted under the Partner Agreement.

4. Accuracy of Information

The Partner shall ensure that all information entered or updated through the Admin Dashboard, including but not limited to:

• Hospital details;
• Doctor profiles and qualifications;
• Consultation fees and availability;
• Operational timings;

is accurate, complete, and up to date at all times.

The Company shall not be responsible for any consequences arising from inaccurate or outdated information provided by the Partner.

5. Prohibited Conduct

The Partner and its authorized personnel shall not:

• Manipulate or falsify booking data, consultation records, or revenue information;
• Misuse or exploit User data for marketing or unauthorized purposes;
• Circumvent the Platform to directly solicit or transact with Users outside the Platform;
• Engage in fraudulent, misleading, or deceptive practices;
• Attempt to reverse engineer, disrupt, or interfere with the functioning of the Admin Dashboard or underlying systems.

6. System Integrity and Security

The Partner shall not:

• Introduce any viruses, malware, or harmful code into the Platform;
• Attempt to gain unauthorized access to any part of the Platform or other accounts;
• Interfere with or disrupt the integrity or performance of the Platform.

The Company reserves the right to monitor usage and take appropriate action in case of any security threats.

7. Monitoring and Audit

The Company reserves the right, at its sole discretion and without prior notice, to monitor, review, and assess the Partner's use of the Admin Dashboard and related systems for the purposes of ensuring compliance with this Policy, the Partner Agreement, and Applicable Laws.

Without limitation, the Company may:

• Monitor access logs, usage patterns, and transactional activity on the Admin Dashboard;
• Review data entries, records, communications, and actions undertaken by the Partner through the Platform;
• Conduct periodic or ad hoc audits, including requesting information, documents, or clarifications from the Partner;
• Investigate any suspected misuse, unauthorized activity, data breach, or violation of this Policy or the Partner Agreement.

The Partner agrees to:

• Provide full cooperation in connection with any such monitoring, review, or audit;
• Furnish accurate and timely information as may be reasonably requested by the Company;
• Facilitate access to relevant records and personnel, to the extent necessary for such audit or investigation.

The Company's exercise of its monitoring and audit rights shall not be construed as assuming any responsibility for the Partner's operations or services.

8. Suspension and Restriction

Without prejudice to any other rights or remedies available under the Partner Agreement or Applicable Laws, the Company reserves the right to suspend, restrict, or disable, in whole or in part, the Partner's access to the Admin Dashboard, with or without prior notice, under the following circumstances:

• Where the Partner is in breach of this Policy, the Partner Agreement, or any applicable law or regulation;
• Where there is a reasonable suspicion of fraudulent, unauthorized, or unlawful activity;
• Where such action is necessary to protect the integrity, security, or functionality of the Platform or to safeguard User data;
• Where required for maintenance, upgrades, technical modifications, or operational continuity of the Platform;
• Where directed by any governmental or regulatory authority.

The Company may, at its discretion, restore access upon resolution of the relevant issue to its satisfaction. The Company shall not be liable for any loss, damage, or business interruption arising from such suspension or restriction.

9. Disclaimer

The Admin Dashboard and all associated functionalities are provided on an "as is" and "as available" basis, without any representations or warranties of any kind, whether express or implied.

To the fullest extent permitted under Applicable Laws, the Company disclaims all warranties, including but not limited to:

• The uninterrupted, timely, secure, or error-free operation of the Admin Dashboard;
• The accuracy, reliability, or completeness of any data or information displayed;
• The correction of defects or errors;
• The absence of viruses, malware, or other harmful components.

The Company shall not be liable for any loss or damage arising out of or in connection with:

• Downtime, system failures, or technical disruptions;
• Loss, corruption, or inaccessibility of data;
• Delays in processing or updating information;
• Any reliance placed by the Partner on the Admin Dashboard.

The Partner acknowledges that use of the Admin Dashboard is at its own risk.

10. Modifications

The Company reserves the right to modify, update, or revise this Policy, in whole or in part, at any time, at its sole discretion.

Such modifications may be communicated through the Platform, the Admin Dashboard, or by other reasonable means. It shall be the responsibility of the Partner to periodically review this Policy to remain informed of any updates.

Continued access to or use of the Admin Dashboard following the publication or communication of any modifications shall constitute the Partner's deemed acceptance of the revised Policy.

If the Partner does not agree to any such modifications, it must immediately cease use of the Admin Dashboard and may terminate its association with the Platform in accordance with the Partner Agreement.

11. Breach, Penalties and Consequences

11.1 Breach of Policy and Agreement

Any violation by the Partner or its authorized personnel of this Policy, the Partner Agreement, or Applicable Laws shall constitute a material breach.

Without prejudice to any other rights or remedies available to the Company, such breach may result in immediate enforcement actions as set out in this Clause.

11.2 Categories of Breach

For the purposes of enforcement, breaches may include, without limitation:

(a) Operational Breaches

• Failure to honour confirmed appointments;
• Repeated cancellations or delays without valid justification;
• Providing inaccurate or misleading information regarding services, doctors, or pricing.

(b) Data and Confidentiality Breaches

• Unauthorized access, use, disclosure, or sharing of User data;
• Use of patient data for purposes not permitted under the Agreement;
• Failure to implement adequate data protection measures.

(c) Financial and Platform Misuse

• Circumventing the Platform to transact directly with Users ("off-platform transactions");
• Manipulation of pricing, bookings, or revenue records;
• Fraudulent activities, including fake bookings or misrepresentation of services.

(d) Legal and Regulatory Breaches

• Non-compliance with Applicable Laws;
• Operating without valid licenses or approvals;
• Engagement in unlawful or unethical practices.

11.3 Enforcement Actions

In the event of a breach, the Company may, at its sole discretion and without prior notice, take one or more of the following actions:

• Issue a warning or require corrective action within a specified time;
• Temporarily suspend or restrict access to the Admin Dashboard;
• Permanently disable or terminate the Partner's account;
• Withhold, adjust, or set off any payments or settlements due to the Partner;
• Impose financial penalties or chargebacks for losses incurred;
• Remove or delist the Partner and its services from the Platform;
• Report the matter to relevant regulatory or law enforcement authorities, where required.

11.4 Financial Penalties and Set-Off

Without prejudice to other remedies, the Company shall have the right to:

• Recover any losses, damages, costs, or expenses incurred due to the Partner's breach;
• Deduct or set off such amounts from any pending or future settlements payable to the Partner;
• Impose reasonable administrative or penalty charges for operational disruptions caused by the Partner.

The Partner agrees that such deductions shall be valid and binding.

11.5 Liability for Losses

The Partner shall be solely liable for, and shall indemnify the Company against, any direct or indirect losses arising from:

• Breach of this Policy or the Partner Agreement;
• Claims by Users, regulators, or third parties;
• Data breaches or unauthorized disclosures;
• Medical negligence or service deficiencies.

11.6 Right to Immediate Termination

Notwithstanding anything contained herein, the Company reserves the right to immediately terminate access to the Platform, without prior notice, in cases involving:

• Fraud, wilful misconduct, or gross negligence;
• Serious data breaches or security threats;
• Repeated or material violations of this Policy or the Partner Agreement.

11.7 No Waiver

Failure by the Company to enforce any provision of this Clause at any time shall not constitute a waiver of its right to enforce the same or any other provision at a later time.

12. Non-Circumvention and Platform Protection

12.1 Restriction on Off-Platform Transactions

The Partner expressly agrees that it shall not, directly or indirectly, circumvent, bypass, or avoid the Platform for the purpose of engaging with Users introduced through the Platform.

Without limitation, the Partner shall not:

• Solicit, induce, or encourage any User to book appointments, consultations, or services outside the Platform;
• Share or disclose direct contact details (including phone numbers, email addresses, or physical location details) with the intent of conducting transactions outside the Platform;
• Offer discounts, incentives, or preferential treatment to Users for engaging off-platform;
• Redirect or divert Users to alternative channels, applications, or platforms for completing transactions.

12.2 Scope of Restriction

The obligations under this Clause shall apply to:

• All Users introduced to the Partner through the Platform;
• Any repeat or follow-up consultations arising from an initial interaction facilitated by the Platform;
• Any communication initiated through the Platform or its associated systems.

12.3 Duration

The non-circumvention obligations shall:

• Apply during the term of the Partner's association with the Platform; and
• Continue for a period of [12–24 months] following termination or expiry of the Partner Agreement, with respect to Users acquired through the Platform.

12.4 Mandatory Routing Through Platform

All bookings, consultations, payments, follow-ups, and related transactions involving Users sourced through the Platform shall be conducted exclusively through the Platform.

The Partner acknowledges that the Platform's commission model is dependent on such routing and agrees not to undertake any actions that may undermine the same.

12.5 Monitoring and Detection

The Company reserves the right to monitor, audit, and investigate potential circumvention, including:

• Analysis of booking patterns and transaction behavior;
• Review of communications and usage data (subject to Applicable Laws);
• Verification through User feedback, complaints, or system alerts.

The Partner agrees to cooperate fully in any such investigation.

12.6 Consequences of Breach

Without prejudice to other rights and remedies, any breach of this Clause shall be deemed a material breach and may result in:

• Immediate suspension or termination of access to the Platform;
• Permanent delisting of the Partner;
• Forfeiture of any pending payments or settlements;
• Recovery of losses, including estimated loss of revenue and commission;
• Imposition of financial penalties, including liquidated damages;
• Initiation of legal proceedings.

12.7 Liquidated Damages

The Partner agrees that any circumvention would result in significant and difficult-to-quantify losses to the Company.

Accordingly, in the event of a breach, the Partner shall be liable to pay liquidated damages, which may include:

• An amount equivalent to [X times] the estimated commission lost; or
• A fixed penalty per identified instance of circumvention;
• Any additional costs incurred in investigation, enforcement, or recovery.

Such amounts shall be recoverable by the Company, including by way of set-off against any amounts payable to the Partner.

12.8 Injunctive Relief

The Partner acknowledges that breach of this Clause may cause irreparable harm to the Company, for which monetary damages may be inadequate.

Accordingly, the Company shall be entitled to seek injunctive or equitable relief, in addition to any other remedies available under Applicable Laws, to prevent or restrain such breach.

12.9 No Circumvention Through Affiliates

The Partner shall not circumvent the Platform through:

• Affiliates, subsidiaries, or related entities;
• Doctors, employees, or agents;
• Any third party acting on its behalf.

The Partner shall remain fully responsible for any such actions.